Global Wings is a full-service travel agency offering domestic and international air ticketing, hotel and accommodation bookings, visa facilitation, tailor-made holiday packages, cruise and rail bookings, and corporate and group travel management. “TD” reflects our focus on Travel & Destinations — we act as your booking agent and travel planner, arranging services delivered by airlines, hotels, and other independent suppliers on your behalf.
An enquiry or fare quotation is not a confirmed booking or issued ticket. Airfares, hotel rates, and package prices are not guaranteed until full payment has been received and, in the case of flights, the ticket has been issued. Fares and availability shown at enquiry stage may change or be withdrawn by the airline or supplier before payment is completed.
You are responsible for holding a valid passport with the required remaining validity, and any visa, transit permit, or electronic travel authorisation needed for your journey. Where we assist with a visa application, we submit the application on your behalf, but the decision to approve, refuse, or delay a visa rests solely with the relevant embassy or consulate. Visa and service fees are non-refundable regardless of the outcome of the application.
Each airline, railway, and cruise operator has its own conditions of carriage, baggage allowance, check-in requirements, and schedule-change policy, and these conditions govern the service actually provided. Where a carrier changes a schedule, cancels a service, or denies boarding, Global Wings will assist you in pursuing any remedy available under the carrier’s own conditions, but we are not the provider of that transport and do not guarantee its punctuality or availability.
Where your booking includes a tour, excursion, or holiday package, please tell us in advance of any medical condition, mobility requirement, or dietary need that may affect your itinerary. Activities such as safaris, watersports, hiking, or cultural excursions carry an element of natural or physical risk, and guests take part in these at their own discretion, following the safety instructions of guides and activity operators.
Name corrections, date changes, and rebooking requests are subject to the fare rules or supplier terms attached to your original booking, and may involve a change fee charged by the airline or supplier in addition to our own amendment fee. Some fare types and non-refundable package rates cannot be changed once ticketed or confirmed.
Airlines and other suppliers may change schedules, routings, or itinerary components after booking. Where we are notified of such a change, we will pass on the relevant information and available options as soon as reasonably possible. For package and tour bookings, we will offer a reasonable alternative of comparable value where a confirmed arrangement becomes unavailable due to circumstances outside our control.
Corporate accounts, group bookings, and travel-management arrangements may be subject to a separate written agreement covering credit terms, invoicing, and reporting. Where such an agreement exists, its terms take precedence over this general policy for matters it specifically covers.
Airlines, hotels, ground handlers, visa facilitation partners, and other suppliers engaged to fulfil your booking are independent businesses. Global Wings selects its partners with care, but we are not liable for their acts, omissions, delays, insolvency, or service failures, except where liability cannot lawfully be excluded.
We ask all clients to provide accurate information and to deal with our staff, and with the staff of airlines, hotels, and other suppliers, respectfully. Global Wings reserves the right to decline or discontinue services where a client’s conduct is unlawful, fraudulent, abusive, or seriously disruptive.
All text, fare information, itineraries, branding, and other content on our website and marketing materials belong to Global Wings or our licensors and may not be copied, reproduced, or reused without our written permission. You agree not to misuse our website, booking engine, or communication channels, including by attempting unauthorised access or submitting fraudulent booking information.
Global Wings arranges and books the services you confirm with reasonable care and skill, acting as your agent in dealing with airlines, hotels, and other suppliers. We are not liable for loss, injury, delay, or additional expense caused by the acts or omissions of an airline, hotel, or other independent supplier, by events outside our reasonable control, or by inaccurate information provided to us by you, except where liability cannot lawfully be excluded.
We are not responsible for failure or delay in providing services due to circumstances beyond our reasonable control, including natural disasters, extreme weather, pandemics or epidemics, political unrest, strikes, airspace closures, or government travel restrictions. In such situations, we will help you pursue any remedy available from the relevant airline or supplier; refunds will depend on what is recoverable from that supplier and on the fare or rate conditions that applied to your booking.
1.16 Complaints and Dispute Resolution
If an issue arises during your journey, please contact our support line as soon as possible so that we can assist while you are still travelling. Complaints that cannot be resolved during travel should be submitted to us in writing within 14 days of your return, together with any relevant booking reference. We will review the matter in good faith and aim to reach a fair resolution, escalating to the relevant airline or supplier where the issue falls within their responsibility.
These Terms and Conditions are governed by the laws of Sri Lanka, and the courts of Sri Lanka shall have exclusive jurisdiction over any dispute arising from them, without prejudice to any mandatory consumer protections that may apply in your country of residence or under an applicable carrier’s conditions of carriage.
We may update these Terms and Conditions from time to time to reflect changes in our services, supplier arrangements, or legal requirements. The version in force at the time your booking is confirmed will apply to that booking.